Atlantic Energy recognizes the need for a superior in house customer service center.
Viewed as innovators in the stagnant energy industry, Atlantic Energy continues to elevate themselves away from what's been tolerated as far as customer service in this field.
There are mainly pain points that typically exist for a customer when choosing an energy provider and most revolve around customer service. Instead of turning a blind eye and accepting the industry standard, Atlantic Energy doubled down on customer service to ensure customers needs are met.
While still considered a young company, Atlantic Energy has experienced serious growth in the past 4 years. When Co-CEO Patrick Linden was asked about this he claimed, “Our specialty is customer retention. We have double the retention rate in the energy industry. When customers sign up with Atlantic, they become a customer for life”.